Payment Plan Policy

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By enrolling in one of our Treatment Plans, you agree to the following payment terms:

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1. Scheduled Payments
   All payments are expected to be made on the dates issued through our in-house invoicing system. These dates are set at the time of plan activation and must be followed to keep your plan active.
    

2. Payment Responsibility
   It is the client’s responsibility to ensure that payments are made on or before the scheduled due date. Reminders may be sent, but these should not be relied upon as the primary method of tracking payments.
    

3. Failed or Late Payments
   If a payment is not received by the scheduled due date, the Treatment Plan will be paused for 7 days to allow the outstanding balance to be cleared.

   • If the payment is not made within this 7-day grace period, the Treatment Plan will be cancelled automatically.

   • Any remaining sessions included in the plan will no longer be accessible.
      

4. Voluntary Cancellation or Cancellation Due to Missed Payments
   If you choose to cancel your Treatment Plan at any time, or if your plan is cancelled due to missed or late payments, the full outstanding balance of the plan will become immediately payable.
    

5. No Refunds on Cancelled Plans
   Payments already made toward a plan are non-refundable, even if the plan is cancelled by you or due to missed payments.
    

6. Appointment Scheduling
   Once your plan has been paid for, we will contact you to schedule your treatment dates for the year based on your availability.

   • Please don’t worry if you need to change an appointment—dates can be rearranged when necessary, provided sufficient notice is given.
      

7. Appointment Access
   Appointments included in the plan can only be booked and attended if payments are up to date. Overdue payments may result in appointments being postponed or cancelled.